A: You can always make changes if the products are still in the warehouse. Once we ship them out, you may not make changes anymore.
Quick Answers
Q: Can I make changes after placing my order?
Q: Is shipping free?
A: Free shipping on all items.
Q: How will I be notified about when my order ships out?
A: Once your order ships out, you will receive a shipping information email with the tracking number. You may also call to schedule a delivery appointment at your convenience.
Or you can track your orders here
Q: Who are your carriers?
A: Generally, we use FedEx as our primary carriers.
Q: Do you ship internationally?
A: At this point, we only ship within the United States
area, excluding Alaska, Hawaii, and Puerto Rico.
Q: Do you provide door-to-door installation services?
A: We are sorry that we do not provide the installation service. Customers need to refer to the instruction manual to install the furniture by themselves.
Q: My order never arrived?
A: Click the My Account link at the top right hand side of this page to check your order status. Be sure that all of the items in your order have shipped already. The email you received upon shipment of your order may have contained a tracking number for your shipment. If the tracking information shows a status of "delivered" or you cannot determine the delivery status of your package, please contact customer service at customerservice@veikous.com for assistance or by email using our Contact Us form.
Q: How long does it take to receive a refund after canceling an order?
A: Usually, it takes about 3-5 business days for you to receive the refund.
Q: Can I exchange my item for something else?
A: We are currently only able to offer exchanges for the same item if there are any quality problem with the item, which we will dispatch to you upon receipt of the returned item.
Q: I received the wrong product.
A: If you have received the wrong product, please contact customer service at customerservice@veikous.com within 48 hours of receiving your shipment. We will be happy to exchange the incorrect item for the correct item at our expense.
Q: Where can I find assembly instructions?
A: We will add a copy of assembly instructions in every product package that requires assembly. You can also contact our customer service via email to get one.
Q: Can I make changes after placing my order?
A: You can always make changes if the products are still in the warehouse. Once we ship them out, you may not make
changes anymore.
Q: Is shipping free?
A: Free shipping on all items.
Q: How will I be notified about when my order ships out?
A: Once your order ships out, you will receive a shipping information email with the tracking number. You may also call to schedule a delivery appointment at your convenience.
Or you can track your orders here
Q: Who are your carriers?
A: Generally, we use FedEx as our primary carriers.
Q: Do you ship internationally?
A: At this point, we only ship within the United States area, excluding Alaska, Hawaii, and Puerto Rico.
Q: Do you provide door-to-door installation services?
A: We are sorry that we do not provide the installation service. Customers need to refer to the instruction manual to install the furniture by themselves.
Q: My order never arrived?
A: Click the My Account link at the top right hand side of this page to check your order status. Be sure that all of the items in your order have shipped already. The email you received upon shipment of your order may have contained a tracking number for your shipment. If the tracking information shows a status of "delivered" or you cannot determine the delivery status of your package, please contact customer service at customerservice@veikous.com for assistance or by email using our Contact Us form.
Q: How long does it take to receive a refund after canceling an order?
A: Usually, it takes about 3-5 business days for you to receive the refund.
Q: Can I exchange my item for something else?
A: We are currently only able to offer exchanges for the same item if there are any quality problem with the item, which we will dispatch to you upon receipt of the returned item.
Q: I received the wrong product.
A: If you have received the wrong product, please contact customer service at customerservice@veikous.com within 48 hours of receiving your shipment. We will be happy to exchange the incorrect item for the correct item at our expense.
Q: Where can I find assembly instructions?
A: We will add a copy of assembly instructions in every product package that requires assembly. You can also contact our customer service via email to get one.